Support

Frequently Asked Questions

FAQ

What products does Linen Bags Co offer?

We offer a wide range of textiles and home goods, including Bedding, Sheets, Bath accessories, Clothing and Accessories, Loungewear, Bags, Pillow Covers, Pillowcases, Towels, Robes, Decorative Pillows, Home Decor, Pillow Covers & Shams, Bath Towels, Pet Beds & Accessories, Rugs, Pillows, and Decor items. Our collection focuses on high-quality linen and complementary fabrics for a cohesive look across your home.

What materials are used in your products?

Many of our items are crafted from premium linen, cotton blends, and natural fibers. We prioritize sustainable sourcing and aim to provide breathable, durable fabrics that age beautifully with care. Specific material details are listed on product pages.

How do I care for linen products?

We recommend washing linen items in cold or warm water on a gentle cycle and tumble drying on low or line drying when possible. Iron while slightly damp for best results. Avoid harsh bleaches and high heat to preserve fiber integrity and color.

Do you offer customization or monogramming?

Yes, select items may be eligible for customization or monogramming. Availability and pricing vary by product. Please check the product page for options or contact our customer service for assistance.

What is your shipping policy?

We offer standard and expedited shipping options. Shipping times and costs depend on your location and the chosen service level. Orders are typically processed within 1–2 business days, with tracking provided once shipped.

What is your return and exchange policy?

We accept returns or exchanges within a specified window from delivery (e.g., 30 days) for unused items in original packaging. Some items, such as personalized or sale items, may be restricted. Please review our full policy on the Returns & Exchanges page or contact support for assistance.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Availability, rates, and delivery times vary by destination. Some restrictions may apply for certain products.

How do I care for decorative pillows and pillow covers?

Most pillow covers can be machine washed on a gentle cycle with cold water and laid flat or tumble dried on low. For pillow inserts, follow the care label provided by the manufacturer. Ironing is optional and can help restore sharp edges.

Are there eco-friendly or sustainable initiatives?

We are committed to sustainable practices, including responsibly sourced materials, reduced packaging, and products designed for durability. Look for our sustainability notes on product pages and in our About section.

How do I track my order?

After your order ships, you will receive an email with a tracking number. You can also track your order from your account dashboard by selecting the order you placed.

What payment methods do you accept?

We accept major credit cards, debit cards, and other secure online payment options as offered at checkout. All transactions are processed securely.

How can I contact Linen Bags Co for support?

You can reach us via our Contact page, email support@linenbags.co, or call our customer service line during business hours. Our team is ready to help with product information, sizing, orders, and returns.

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